Learn the benefits and the best practices of implementing successful 360-degree feedback. Are you struggling to foster a culture of continuous improvement and open communication within your team? Many organizations face challenges with providing and receiving feedback effectively, leading to stagnation and missed opportunities for growth. By attending our presentation on Best Practices and Guidelines with 360 Degree Feedback, you'll discover the solution to these common problems. We will guide you through the process of implementing 360 Degree Feedback, ensuring that it is both constructive and comprehensive. You will learn how to overcome obstacles such as feedback bias and lack of follow-up, transforming your feedback process into a powerful tool for enhancing self-awareness, improving team dynamics, and driving personal and professional development. This presentation is your chance to equip yourself with the skills and strategies necessary to create a high-performance, feedback-rich culture in your organization. Don't miss this opportunity to turn feedback into a catalyst for success and growth.

Instructor: Cheryl Grazier, M.S.I.D., M.P.A., Cheryl Grazier Training and Consulting, LLC

Runtime: 67 Minutes

(CE's: ASA 1.0 - HRCI 1.0 - SHRM 1.0 - Nursing CEs through Medi-Sota)

Explore ways to undergo both planned and unplanned change and how to manage and implement changes in the most efficient and productive manner. Change is an inescapable reality of the modern workplace. The kinds of changes today's organizations face are complex, far-reaching and multidimensional. Change and the process of change are regular and necessary phenomena in everyday life, both on and off the job. Changes can manifest both positively and negatively. Change is sometimes welcomed but is more often resisted. The ability and methods of dealing with and coping with change are vital skills in today's workplace. Leaders will learn the skills necessary to make the change process more manageable, less stressful and more positive. How organizations lead through and manage change is what distinguishes companies that thrive from those that merely survive, or worse yet - fail.

Instructor: Larry Hammond, Sr., V1H Consulting

Runtime: 66 Minutes

(CE's: ASAP PACE 0.1 - IAAP 1.0 - SHRM 1.0 - Nursing CEs through Medi-Sota)

Learn how to effectively structure disciplinary programs as applied to unsafe workers. More than 80 percent of workplace accidents are triggered by unsafe acts, rather than unsafe conditions, yet employers are held responsible by OSHA for the violative actions of employees. While employee discipline is a critical component of the affirmative defense, OSHA is also scrutinizing both discipline and incentive programs more rigorously and is bringing a record number of whistle-blower actions against employers. This topic helps the persons responsible for enforcement of safety rules and employee discipline to understand how to effectively structure disciplinary programs, as applied to unsafe workers and others in need of performance modification and avoid the legal land mines that can give rise to OSHA enforcement, employment discrimination claims, and worker retaliation claims.

Instructor: Adele L. Abrams, Esq., ASP, CMSP Law Office of Adele L. Abrams P.C.

Runtime: 65 Minutes

(CE’s: CLE - ASA 1.0 - SHRM 1.0 - Nursing CEs through Medi-Sota)

Learn how to evaluate employee complaints and how to determine when to investigate them. Many managers and HR professionals struggle to distinguish between a serious complaint that warrants immediate attention and action, and instances of employee drama that, while disruptive, may not require formal intervention. Misinterpreting these situations can lead to either overreaction, which strains resources and may alienate employees, or underreaction, which risks ignoring genuine issues that can impact morale, safety, and legal compliance. Navigating this distinction effectively has become increasingly complex with remote work, diverse teams, and heightened employee sensitivity. This presentation will help managers and HR staff understand the critical differences between legitimate complaints that signal potential workplace issues, such as harassment, discrimination, or safety concerns, and more routine interpersonal conflicts or grievances. Attendees will learn practical tools for assessing and documenting complaints, knowing when to escalate issues, and strategies for addressing low-stakes conflicts. By accurately identifying and responding to employee concerns, managers can maintain a positive work environment, support team dynamics, and uphold company standards for fairness and safety. This webinar provides the knowledge and tools needed to minimize disruptions while ensuring serious complaints are handled with the appropriate level of urgency and care.

Instructor: William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow, Rothwell & Associates, Inc.

Runtime: 65 Minutes

(CE’s: CLE - Nursing CEs through Medi-Sota)

Learn effective strategies to bounce back from a customer service disaster while maintaining customer loyalty. In today's fast-paced, interconnected world, a single customer service misstep can escalate into a full-blown catastrophe, with consequences spreading across social media and potentially damaging your brand's reputation. This course will provide customer service professionals with practical tools and techniques to not only recover from such situations but also prevent them from occurring. We will explore real-world strategies that allow businesses to transform a customer service disaster into an opportunity to strengthen relationships and build trust. Using the H.E.RO. framework--Hear and Respond Appropriately, Ensure Accuracy and Consistency, Respect and Treat Others with Empathy, and Own Customer Issues to Resolution--you will learn how to respond effectively and proactively, turning even the most challenging interactions into success stories. By the end of this session, attendees will be empowered with tools to handle the most demanding customer interactions with confidence and finesse, using the H.E.RO. approach to restore trust and build lasting relationships.

Instructor: Art Hall, Alvarez & Marsal

Runtime: 60 minutes

(CE’s: Certificate of Completion - Nursing CEs through Medi-Sota)

Learn how to conduct stay interviews and keep your most talented employees. As many organizations resume work after a global pandemic has raged, employers find that they are in a war for talent and must find creative ways to attract talented people and retain those people. If leaders do not take steps to identify what attracts and keeps people in their organizations, they will find themselves outclassed by other organizations that pay more, provide better benefits, or otherwise treat people better. This topic will help employers understand what stay interviews are, how they differ from exit interviews, and how stay interviews may be used in combination with other approaches to enhance the likelihood that people will stay in organizations. This information is critical for employers so they can build a climate that will attract and keep talented, productive people.

Instructor: William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow, Rothwell & Associates, Inc.

Runtime: 63 minutes

Develop awareness and acceptance to the HSPs in your workforce which are inclusionary and benefit the organization as a whole. The bona fide HSP more completely thinks about choices and results thus might be a significant contributor to your organization. They are steadfast, principled workers, great at group building and client relations. Being highly sensitive signifies being high in tangible preparing affectability (SPS), a characteristic that is innate and hereditary. Excessively touchy and profoundly delicate; sound comparative and have often been confused. You may think about a delicate individual as a juvenile, self-ingested, and touchy person who becomes totally unglued at each little thing. This is not the case as, being 'highly sensitive' signifies being high in tangible handling affectability (SPS), a quality that is innate and hereditary.

Instructor: Irma Vargas, Vargas Girl Enterprise

Runtime: 60 minutes

(CE’s: ASA 1.0 - Nursing CEs through Medi-Sota)

Gain the knowledge and tools you need to take your Excel game to the next level. This course is designed to teach learners how to use ChatGPT for Excel, a powerful tool that can help you automate tasks, analyze data, and create reports in Excel. Throughout the course, learners will explore the features and capabilities of ChatGPT for Excel, like basic navigation and data import/export Whether you are a data analyst, business professional, or simply someone looking to improve your Excel skills, this course will provide you with the knowledge and tools you need to take your Excel game to the next level.

Instructor: Tom Fragale, The PC Guy, Inc.

Runtime: 64 minutes

(CE’s:ASAP PACE 0.1 - IAAP 1.0)