Handling Difficult Conversations & Conflicts

Via Webinar Only - Recording of session available to those that cannot attend the live session.   

Session 1: March 10, 2026 11:00am-12:00pm

Session 2: March 24, 2026 11:00am- 12:00pm

Description

This webinar offers practical techniques for effectively navigating and resolving the most stressful workplace conflicts, helping professionals maintain composure and foster a collaborative environment.

Key Learning Objectives:

1. Identifying triggers and sources of workplace stress and conflicts
2. Communication strategies to de-escalate tense situations
3. Building resilience and emotional intelligence during disputes

Who Should Attend: Team leaders seeking conflict resolution skills.

Instructor:  John Graci, Owner, Graci Leadership Solutions, LLC

Continuing Education:  Clock Hours:  2.0       

This workshop is designed to meet the continuing education requirements for the MN Board of Nursing, BELTS, SHRM, and Board of Pharmacy. It is the responsibility of the attendee to determine whether these activities meet the current criteria for continuing education. 

All registrants will receive course information, connection details, & any materials prior to the session. All registrants will receive the webinar recording following the event.

Registration Fees:

Medi-Sota Members: $100/ Facility

Non-Medi-Sota Members: $100/ Person

Cancellations must be made no later than 15 business days prior to the course. The full course fee will be charged if cancellation is made in less than 15 business days. Full refunds will be given for all classes cancelled by Medi-Sota. Registration is transferable to another person.