BEGIN:VCALENDAR VERSION:2.0 PRODID:-//https://medi-sota.org/main///NONSGML kigkonsult.se iCalcreator 2.10.15// METHOD:PUBLISH BEGIN:VEVENT UID:20260307T091013UTC-1260IoVWd6@https://medi-sota.org/main/ DTSTAMP:20260307T091013Z DESCRIPTION:THIS WILL NOT BE RECORDED SESSIONS MUST BE ATTENDED LIVE\nThis six-part webinar series will enable learners to improve the interpersonal and verbal skills needed to prevent and/or de-escalate conflict situations . The goal is to generate voluntary compliance from people at their worst by means of verbal persuasion.\nObjectives:\n\nHow to learn to control the ir own emotions and stress responses in difficult situations\nHow to apply proven techniques to calm challenging individuals\, and people who are no t a clear rational mind\, but in need of help.\nWhat key elements are need ed to persuade people and change behavior\nHow to use empathy to identify what motivates individuals and leverage that knowledge to create the condi tions for sustained compliance/cooperation/collaboration\nHow to identify\ , acknowledge\, and subdue escalating emotion in others\n\nInstructor:&nbs p\;Latisha L. Balogh-Robinson\, RN\, RA\, CPXP\, Verbal Judo Institute\nTa rget Audience: \;All Staff\nNovember 5\, 2024 12:00 - 2:30 pm - Sessio n 1\n1. Intro: Brief Instructor background/Legal Notice/Disclaimer2. Cours e overview and training format review3. Verbal Judo background: Dr. Thomps on4. Mission/”3 Uniques”/De-escalation defined 5. OSHA: “Universal Precaut ion for Violence”6. Unprofessional vs. Professional Language7. Verbal Judo -The Mastery of communication by redirecting behavior with words. 8. Goals of the course9. Traits of a professional 10. Questions?\nNovember 12\, 20 24 12:00 - 2:30 pm - Session 2\n1. Brief review of Session 1:62. “Showtime ” To mentally prepare yourself to use your professional face and words app ropriately3. G.V.C.: Generate Voluntary Compliance/Cooperation/Collaborati on4. S.A.F.E.R.: The five conditions when words fail and we must A.C.T. 5. Five Universal Truths6. Mushin: Habit of Mind7. Principles of Disinterest 8. Three Behaviors of People9. Questions?\nNovember 19\, 2024 12:00 - 2:30 pm - Session 3 \;\n1. Brief review of Session 2:62. Anatomy of a Verb al Attack3. Deflection and Redirection (Springboard Technique)4. Know Your Weaknesses (building a Trigger guard 5. Stages of Burnout\, and how to ad dress it in ourselves and our coworkers6. The Art of Representation7. Firs t Street Truth: People rarely say what they mean when angry or upset8. Sec ond Street Truth: 2 people = 6. Understand the importance of each and why. 9. Questions?\nNovember 26\, 2024 12:00 - 2:30 pm - Session 4\n1. Brief r eview of Session 3:62. Third Street Truth: The importance of other non-ver bals (O.N.V.s)\, proxemics\, and paralinguistics3. P.D.Z.: Managing your P ersonal Danger Zone4. O.N.V. and Red Flags5. R.A.M.: Reasonable Arc of Mov ement6. R.A.T.: Reasonable Arc of Talk7. Intro to 8-Step (instructor examp les/demo)8. Intro to 5-Step (instructor example/demo)9. Review Prep/’homew ork” instruction for Session 5:6 8-5 Step Practice of student specific sce nario10. Questions?\nDecember 3\, 2024 12:00 - 2:30 pm - Session 5\n1. Bri ef Review of Session 4:62. Overview of scenario practice logistics (breako ut rooms)3. Practice Level #1: 8-Step\, no resistance4. Debrief Practice L evel #15. Practice Level # 2: 8-Step ->\; 5-Step\, moderate resistance6. Debrief Practice Level #2\n7. Practice Level #3: 8-Step-5-Step\, no-win\n 8. Debrief Practice Level #3 9. Closing without G.V.C10. Using the 8-Step and 5-Step to guide documentation11. Questions? \;\nDecember 10\, 2024 10:00 - 12:30 pm - Session 6\n1. Brief review of Session 5:62. Art of Tra nslation 3. Art of Mediation4. L.E.A.P.S.• Listen• Empathize• Ask• Paraphr ase (Art of Paraphrasing)• Summary5. E.R.P.P.- The Four Appeals. Key to Pe rsuasion6. Review 7. Questions???8. Evaluation\n \;Continuing Educatio n: \; Clock Hours: \; 16.0\nApplication is being made to the follo wing agencies: MN Board of Nursing\, MN Board of Social Work.\, &\; MN Board of Pharmacy. The # of CEU’s will be indicated on the certificate of attendance provided to each participant who attends the session. \; To check on final hours awarded\, please contact the Medi-Sota office.\nRegi stration Fees\nMedi-Sota Members: $375 \;Per Hospital (Not System) for entire 6-part series \; \; \; \; \; \; \; &nb sp\; \; \; \; \; \; \; \; \; \; \;  \; \; \;\nNon-Medi-Sota Members: $750 \;Per Hospital  \;for the 6-part series\n\n1 Registration Fee per hospital (not health sys tem)\nNo extra charges for multiple connection lines.\nAll participating i ndividuals should register for the workshop\, but each facility will recei ve only one invoice from Medi-Sota following the first webinar attended by individuals from that organization. All registered individuals will be pr ovided connection information and handouts. \; If there are any duplic ate payments made\, the facility will be refunded. \; Please choose on ly 1 ticket and then choose Mail Invoice. \; \;\nThe recording lin k for each session will be available to all registrants for 60 days.\n\nPr ior to the program\, you will receive an email with any additional course information. \;Registration Deadline: November 4\, 2024 by 5pm this en sures all registrants will receive course information &\; any materials in a timely manner.\nCancellations must be made no later than 15 business days prior to the start of the course. The full course fee will be charge d if cancellation is made in less than 15 business days. Full refunds will be given for all classes cancelled by Medi-Sota. Registration is transfer able to another person. https://medi-sota.org/main/index.php/en/education/ workshop-calendar/event/288-verbal-judo-de-escalation-series DTSTART:20241105T180000Z DTEND:20241210T203000Z LOCATION:Webinar (Webinar) SUMMARY:Verbal Judo De-Escalation Series URL:https://medi-sota.org/main/index.php/en/education/workshop-calendar/eve nt/288-verbal-judo-de-escalation-series END:VEVENT END:VCALENDAR