Onsite & Via Webinar - Recording available to all registrants for 30 days
**Onsite attendance is limited**
One of the key elements of service in health care is to remember the whole person is before you. The medical intervention is only part of the equation. The other part is addressing and attending to the humanity every person brings to their medical situation. Medical professionals need to be as attentive to patients’/residents’ fears and emotional reactions as they are to the medical procedures they are employing. Medicine is the science and service is the spirit in health care.
*Understand how service impacts the patient’s experience
*Learn what patients expect receiving health care
*How to deliver service beyond expectations
Who Should Attend: All front-line medical positions and levels within the clinic, hospital, care center, assisted living, and home based care.
Instructor: Petra Marquart, Principal in the global speaking and training firm, Petra Marquart and Associates.
An inspirational speaker who has received rave reviews at international health-care and medical conferences and conventions around the globe.
Continuing Education: Clock Hours: 1.5 CEU’s: 0.15 Contact Hours: 1.5
This workshop is designed to meet the continuing education requirements for the MN Board of Nursing, MN Board of Social Work, SHRM, & MN BENHA. It is the responsibility of the attendee to determine whether these activities meet the current criteria for continuing education.
Medi-Sota Members: $25 Non-Medi-Sota Members: $75
(Fees are for groups of up to 10 people. 40% Discount applied for groups over 10—Sites will be billed after the session)
Prior to the program, you will receive an email with any additional course information. Registration Deadline: Monday, January 24th at 5 pm ensures all registrants will receive course information & any materials in a timely manner.
Cancellations must be made no later than 10 business days prior to the start of the course. The full course fee will be charged if cancellation is made in less than 10 business days. Full refunds will be given for all classes cancelled by Medi-Sota. Registration is transferable to another person.