The Power of Service

From Jan 25 2022 10:30 am until Jan 25 2022 12:00 pm
Posted by Jennifer Gearman
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Registration will be open soon for this course.  

 

Onsite & Via Webinar
**Onsite attendance is limited**

One of the key elements of service in health care is to remember the whole person is before you. The medical intervention is only part of the equation. The other part is addressing and attending to the humanity every person brings to their medical situation. Medical professionals need to be as attentive to patients’/residents’ fears and emotional reactions as they are to the medical procedures they are employing. Medicine is the science and service is the spirit in health care. 

Objectives:

  • Learn why service is critical in health care.
  • Understand what patients and residents expect when seeking care.
  • Learn how to deliver difficult information.
  • Learn how to deal with emotional reactions.


Who Should Attend: 
All front-line medical positions and levels within the clinic, hospital, care center, assisted living, and home based care.  Customer service representatives/Patient service representatives.   

Instructor: Petra Marquart, Principal in the global speaking and training firm, Petra Marquart and Associates.
An inspirational speaker who has received rave reviews at international health-care and medical conferences and conventions around the globe.

Continuing Education: Clock Hours: 1.5                               CEU’s: 0.15                          Contact Hours:   1.5
This workshop is designed to meet the continuing education requirements for the MN Board of Nursing, MN Board of Social Work, SHRM, HRCI, & MN BENHA.  It is the responsibility of the attendee to determine whether these activities meet the current criteria for continuing education.

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This email address is being protected from spambots. You need JavaScript enabled to view it. Jen Johnson at 507-382-9040 or at This email address is being protected from spambots. You need JavaScript enabled to view it. with education requests or questions

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