The Power of Service in Health Care

From Feb 11 2021 12:00 pm until Feb 11 2021 1:30 pm
At Webinar

One of the key elements of service in health care is to remember the whole person is before you. The medical intervention is only part of the equation. The other part is addressing and attending to the humanity every person brings to their medical situation. Medical professionals need to be as attentive to patients’/residents’ fears and emotional reactions as they are to the medical procedures they are employing. Medicine is the science and service is the spirit in health care. 


  • Learn why service is critical in health care.
  • Understand what patients and residents expect when seeking care.
  • Learn how to deliver difficult information.
  • Learn how to deal with emotional reactions.

Who Should Attend: 
All front-line medical positions and levels within the clinic, hospital, care center, assisted living, and home based care.  Customer service representatives/Patient service representatives.   

Instructor: Petra Marquart, Principal in the global speaking and training firm, Petra Marquart and Associates.
An inspirational speaker who has received rave reviews at international health-care and medical conferences and conventions around the globe.

Continuing Education: Clock Hours: 1.5                               CEU’s: 0.15                          Contact Hours:   1.5
This workshop is designed to meet the continuing education requirements for the MN Board of Nursing, MN Board of Social Work and SHRM (HRCI & BENHA & any other agency are pending approval).  It is the responsibility of the attendee to determine whether these activities meet the current criteria for continuing education.

Registration Fees
Medi-Sota Members: $30
Non-Medi-Sota Members: $100

Prior to the program, registrants will receive an email with any additional course information.  Registration Deadline: February 10, 2021 by 5 pm ensures all registrants will receive course information & any materials in a timely manner.

Cancellations must be made no later than 10 business days prior to the course. The full course fee will be charged if cancellation is made in less than 10 business days. Full refunds will be given for all classes cancelled by Medi-Sota. Registration is transferable to another person.


Reminder: You Must Also Register if Attending a Workshop Via Videoconferencing or Webinar.

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