This webinar series will address the role and skills needed for leaders in the hospital, clinic, and long-term care in order to provide effective leadership so that patients and residents receive the best possible care by creating a healthy work environment for staff who rely on leadership for assistance, support, and guidance.
Registration Fees Cover All 8 Sessions
October 5, 2020
Session I – The Role of a Team Lead in Healthcare
Healthcare Leads in the Hospital, Clinic and Long Term Care setting walk the tight rope between bettering the organization and meeting team member needs. Unaddressed expectations lead to reduced morale and productivity.
*Explore the dueling expectations of employees and management
October 13, 2020
Session 2 – Communication Skills for Healthcare Leaders
Leadership is about communication, and good communication skills will set you apart when other leads fall short. Developing communication skills can help to avoid conflicts an improve better decision making.
*Effectively communicating with all generations
October 19, 2020
Session 3 – Job Instruction/Training
Job instruction is a skill that can be taught, and the impact is dramatic! On-the-job training is an investment of time and money, but it is also an investment into your most important asset: your employees.
*Teaching on-the-job training techniques to get consistently good results
October 26, 2020
Session 4 – Feedback/Coaching
Giving feedback to the people you coach can be powerful. As a lead, the confidence you show (or do not show) in your team members affects their performance.
*Providing feedback and help coach for better results
November 2, 2020
Session 5 – Recognition
Leaders reap in numerous benefits when they recognize their team members.
*Learn why employee recognition is important and how to do it right
November 9, 2020
Session 6 – Empowering
So, what does it mean to empower and how can leaders go about it? Empowerment benefits the bottom line of the organization when employees are engaged, supported, and a part of the engine that keeps things running.
Trusting others to perform efficiently and successfully in their roles
November 16, 2020
Session 7 – Conflict Resolution
Leadership and conflict go hand-in-hand. Your role as a lead is to effectively resolve conflict so staff can remain productive.
*Give leads the basic survival skills to communicate with frustrated team members
November 23, 2020
Session 8 – Rapid Fire Expert Advice
Ask the expert! Get straightforward and practical advice to improve relationships and achieve results.
*Ask John Graci, the webinar host, any question on leading people in the workplace
Instructor: John Graci, Graci Leadership Solutions
Continuing Education: Application is being made to the following agencies: SHRM, HRCI, MN Board of Nursing, MN Board of Social Work, & MN BENHA. The # of CEU’s will be indicated on the certificate of attendance provided to each participant who attends the session. To check on final hours awarded, please contact the Medi-Sota office.
Prior to the program, you will receive an email with instructions on how to connect. Registration Deadline: October 2, 2020 by 5 pm this ensures all registrants will receive connection instructions & any class material in a timely manner.
Cancellations must be made no later than 10 business days prior to the course. The full course fee will be charged if cancellation is made in lass than 10 business days. Full refunds will be given for all classes cancelled by Medi-Sota. Registration is transferable to another person.